Cancellation & Refund Policy
At Sri Mudhra Arts, every product is handcrafted with care and precision, made especially for you after your order is confirmed. Due to the personalized and handmade nature of our products, we do not offer cancellations, returns, or refunds once an order is placed.
We encourage you to review your order carefully before completing the purchase. If you have any questions or concerns before or after placing your order, please feel free to reach out to us at: info@srimudhraarts.com / srimudhraarts@gmail.com
We’re happy to help clarify anything prior to purchase.
Terms & Conditions
By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions:
- Handmade Products: All items are made-to-order and handcrafted specially to each customer. Slight variations in size, color, or design may occur – this is part of the handmade charm and not considered a defect.
- Order Confirmation : Once you place an order and receive confirmation, it is final. We begin crafting immediately; therefore, we cannot accept cancellations.
- Pricing & Payment: All prices are listed in Rupees only and are subject to change without notice. Payment must be completed at checkout to process the order.
- Intellectual Property: All content, images, and designs on this website are the property of Sri Mudhra Arts and may not be copied, reproduced, or used without permission.
- Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Shipping Policy
At Sri Mudhra Arts, every item is made to order, and shipping information is shared after we assess your location and order details.
- As each product is handmade, please allow a custom processing time (which varies depending on the item) before dispatch.
- You will be informed about the approximate dispatch time upon order confirmation.
- Shipping charges and delivery timelines depend on your delivery location.
- We will contact you with exact shipping charges and estimated delivery timelines after your order is confirmed.
- We use reliable courier services to ensure safe delivery. Tracking information will be shared once your order is dispatched.
- We are not responsible for delays caused by courier services or incorrect shipping addresses.
- If your package is lost or damaged during transit, please reach out to us immediately.
Privacy Policy
Your privacy is important to us at Sri Mudhra Arts. This policy outlines how we collect, use, and safeguard your information.
1. What We Collect
- Name, contact details, shipping address
- Payment information (handled securely via third-party services)
- Browsing and usage data (via cookies and analytics)
2. How We Use Your Data
- To fulfill and manage your orders
- To communicate updates and offers (only with your consent)
- To improve our website and customer service
3. Data Sharing: We only share data with trusted third-party services necessary for payment processing, order fulfillment, and shipping.
4. Cookies: Our website uses cookies for a better browsing experience. You may choose to disable cookies through your browser settings.
5. Data Protection: We take appropriate security measures to protect your data from unauthorized access, loss, or misuse.
6. Your Rights: You may contact us at any time to:
- Request access to or correction of your personal data
- Request deletion of your data
- Unsubscribe from any marketing communications